Return Info

Product returns and refunds



Individual customers can request the return of products already ordered and delivered within a maximum of 14 calendar days from their receipt. For this, please let us know your name, address and order number, thus ensuring a smooth return procedure. The return request is made in writing, by e-mail or fax, stating the reason for the return and the method of return.



The return of products is accepted by TOPK UTILAJE ALIMENTARE S.R.L. only if the following conditions are met:



1. The products are sealed in the original packaging, being in the same condition as they were at the time of their delivery to you; this check is carried out in the warehouses of TOPK UTILAJE ALIMENTARE S.R.L. at the time of receiving the return. The packaging must not be scratched, torn or deformed;



2. When delivering the products, the warranty certificate (in original) is also sent;



3. All costs for transporting the returned products to TOPK UTILAJE ALIMENTARE S.R.L. warehouses. are borne exclusively by you. If the buyer does not pay for this transport at the time of return, TOPK UTILAJE ALIMENTARE S.R.L. reserves the right to withhold transport costs from the value of the products to be returned.



In case of accepting a product return, TOPK UTILAJE ALIMENTARE S.R.L. will issue a "reversal" invoice, in accordance with the legal provisions in force, at the time of receipt of the products in the warehouses of TOPK UTILAJE ALIMENTARE S.R.L.



Within a maximum of 30 calendar days from receipt of the products in TOPK UTILAJE ALIMENTARE S.R.L. warehouses. from Afumati, Ilfov, Bucuresti-Urziceni Highway no. 14A, TOPK UTILAJE ALIMENTARE S.R.L. will return the value of the products to the buyer according to the conditions of this document.



The refund of the amounts from the return service will be made under the following conditions:



1. For amounts paid in cash in the store, the refund will also be made in cash, if the return takes place on the same day as the date of purchase;

2. For amounts paid by payment order or by bank card, the refund will be made by bank transfer, to the bank account from which the payment was made or to the bank account indicated by the customer in the return request;



Careful!



Products that are brought only after a special order cannot be returned.



The products must be returned in good condition and without the original packaging having been damaged or opened in any way. At the moment of opening the packaging, it is considered that you have accepted the product as suitable for your needs and it can no longer be returned unless it is established by a representative of our company that the product has manufacturing defects.



To create a return request, please write us an email at contact@rafturimetaliceaz.ro



According to the legislation in force, respectively O.G. 34/2014, the cancellation of the purchase is applicable only to natural person customers and only in the case of products delivered by courier.



PFAs and legal entities do not benefit from the right of return within 14 days. The ANPC does not intervene in a contract between a legal entity and a store, there it is considered as any other contract concluded between two companies and the issues are resolved in court on commercial law cases.